Terms of service

Last updated: September 14, 2026

These Terms of Service govern use of CloudyCases.com and purchases from CloudyCases, operated by Remchii LLC ("we," "us" or "our"). Please read them together with our Privacy Policy, Shipping Policy and Returns & Refunds Policy. By placing an order, you agree to the terms presented for that purchase, subject to rights that cannot be excluded under applicable law.

1. Using our store

You must have legal capacity to enter into a purchase or the permission required from a parent or guardian. Provide accurate information and use the store for lawful purposes. Do not attempt to interfere with the store, gain unauthorized access, introduce malicious software, misuse another person's information or payment method, or place fraudulent orders.

If you use an account or a third-party checkout account, keep its access credentials secure and notify the relevant provider promptly if you suspect unauthorized access. We may restrict access or decline a transaction where reasonably necessary to prevent fraud, protect the service or comply with law.

2. Our products

CloudyCases sells original phone cases and coordinating accessories. Each listing identifies its available device models or sizes, finish and product features. For AirPods covers, select the exact charging-case generation. Choose the exact model shown in Settings → General → About → Model Name on your iPhone. Similar model names are not interchangeable.

Daydream Edit cases use a polycarbonate outer shell, a black TPU inner lining and an embedded magnet intended to enhance compatibility with MagSafe accessories. Compatibility is not guaranteed with non-Apple chargers. Compatibility language does not claim certification, manufacture or endorsement by Apple. Apple, iPhone and MagSafe are trademarks of their respective owner.

Protection claims are limited to the description on the listing. We do not claim a numerical tested drop height or guarantee that a case will prevent every scratch, impact, screen break, water exposure or other device damage. Use and care for your device responsibly. A phone, charger and other accessories are not included unless expressly listed as part of the item.

Images are intended to represent the design and product. Screen settings, print processes, case dimensions and camera openings can affect perceived color and pattern placement. Lace, ribbons, metallic-looking highlights and other visual effects in the artwork are printed designs, not attached fabric, hardware or textured embellishments. A material mismatch with the listing is not excused by ordinary display or printing variation.

3. Prices, taxes and payment

The price and currency shown at checkout apply to your order. Taxes, shipping charges and any duties collected by the checkout are displayed before you place the order. If a payment provider converts currency, it may apply its own exchange rate or fee. Prices and promotions may change for future orders without changing an already accepted order.

You authorize the payment provider to charge the amount you approve at checkout. Accepted payment methods are displayed there. Do not submit an order with a payment method you are not authorized to use.

Offers apply only according to their stated conditions and dates. A promotion has no cash value unless stated. We do not promise a discount, free shipping or a promotion unless it is displayed as applying to your order.

4. Orders and availability

An order confirmation acknowledges receipt of your order. We may need to verify payment, availability or delivery information before accepting and fulfilling it. An order is accepted when we confirm it for fulfillment, and no later than dispatch, unless applicable law establishes an earlier point. We remain responsible for obligations that apply from the time a payment or order is received.

We may decline or cancel an order for a genuine inventory problem, an address we cannot serve, suspected fraud, a legal restriction or a material listing error. If we cannot supply an item for which you have paid, we will notify you and refund the unfulfilled item and applicable charges. We will not substitute a different case, increase an accepted price or make a material change without your agreement.

Availability can change because products are supplied through production partners. A listing is not a guarantee of unlimited stock. An estimated delivery date is not a guaranteed appointment unless expressly identified as guaranteed.

5. Printing, changes and cancellations

Order preparation may begin before you receive a dispatch email. If you need to correct an address, change a model or cancel, email hello@cloudycases.com immediately with the order number. We will check whether the change can be made. Once production or dispatch has begun, a voluntary change or cancellation may no longer be possible. This does not limit a cancellation or remedy required by law.

Do not assume an order is canceled until you receive confirmation. If a cancellation is accepted before fulfillment, we will refund the canceled items and associated unincurred delivery charges to the original payment method, subject to applicable law.

6. Shipping and delivery

Our Shipping Policy explains production, transit, address accuracy, tracking and delivery issues. Delivery options depend on the destination and what checkout offers. Production time is separate from carrier transit. We will address an inability to ship within the promised time by obtaining consent to an appropriate delay or providing the refund required by law.

International duties or local import charges not collected at checkout may be payable to the carrier or local authority. We will not charge an undisclosed store fee after purchase. Mandatory rules governing delivery risk and consumer remedies take priority over any carrier policy.

7. Returns, refunds and product problems

Our Returns & Refunds Policy sets out how to report damage, print defects, incorrect items, change-of-mind requests and statutory withdrawal rights. Contact CloudyCases directly for help with your purchase. Our production partners' internal reimbursement policies do not reduce the legal responsibilities we owe you as the seller.

Nothing in these terms excludes a warranty, guarantee, remedy, withdrawal right or other consumer protection that cannot lawfully be excluded. A voluntary reporting or support window does not shorten a longer mandatory legal period.

8. Content and intellectual property

The CloudyCases name, store presentation, photographs, artwork and other materials are owned by us, licensed to us or used with appropriate permission to the extent protected by law. Buying a case gives you ownership of that physical item; it does not transfer intellectual-property rights in the store or its content. You may use the store for personal shopping but may not copy protected content for commercial resale without authorization.

If you believe material on this store infringes your rights, email us with the relevant page, identification of the material, a description of your rights and your contact information so we can investigate.

9. Reviews and material you submit

If you choose to submit a public review, provide an honest account of your experience and only material you have permission to share. Do not include private information, unlawful content, threats or misleading claims. You grant permission to display the review in connection with the reviewed product or store, subject to applicable law and any additional permission requested for a particular use.

Private customer-service messages and defect photos are used to handle support, not automatically published as advertising. We may remove unlawful, abusive, irrelevant or fraudulent public content, but will not condition a product remedy on leaving a positive review or withdrawing an honest review.

10. Third-party services

Shopify hosts our store. Payment providers, wallet services and carriers may apply their own terms to services they provide directly to you. External websites may have different practices. Their terms do not replace our obligations for products you buy from CloudyCases.

11. Website information and interruptions

We aim to keep information accurate and the site available, but errors, maintenance and outages can occur. We may correct an error and contact affected customers where appropriate. We do not guarantee uninterrupted website access or that every device and browser will behave identically. Corrections do not remove rights arising from a purchase or a material description we provided.

12. Responsibility and limitations

To the extent permitted by applicable law, we are not responsible for losses arising from misuse of the product or store, unauthorized modifications, or events outside our reasonable control. We are not responsible for business losses from a product purchased for personal consumer use where such a limitation is lawful.

We do not exclude liability for fraud, intentional misconduct, gross negligence where liability cannot be limited, death or personal injury where exclusion is prohibited, or any other liability that cannot legally be excluded. Nothing limits required consumer guarantees or your right to remedies for goods that are defective, misdescribed or not supplied.

13. Disputes and applicable law

Please contact hello@cloudycases.com first with an order or service concern so we can try to resolve it. These terms are governed by the laws of Wyoming, United States, except that mandatory protections and jurisdiction rights of your place of residence continue to apply where required. These terms do not require private arbitration or waive access to a court where the law provides it.

14. Changes, severability and contact

We may update these terms for future use or purchases. The version presented for an order governs that order unless a change is required by law or you agree otherwise. If a provision is unenforceable, the remaining provisions continue to apply to the extent lawful. A failure to enforce a provision on one occasion does not waive it for another.

Questions about these terms or an order can be sent to:

CloudyCases, operated by Remchii LLC
42 N Gould St, STE R
Sheridan, WY 82801
United States

Email: hello@cloudycases.com