Shipping Policy

Last updated: September 14, 2026

Order preparation and delivery are two separate stages. Available shipping destinations, rates and any checkout estimates are shown before you pay.

Order preparation and transit

Order preparation, quality checks and packing happen before carrier transit begins. A carrier transit estimate is not the complete time from order to arrival unless it expressly includes order preparation. Weekends, public holidays, high-volume periods and material availability can affect timing. An estimate is not a guaranteed delivery appointment unless expressly identified as guaranteed.

We will communicate material delays affecting an order. For US orders, we must have a reasonable basis to ship within any advertised shipment time or, if none is stated, within 30 days. If we cannot meet the applicable shipment deadline, we will give you the legally required delay and cancellation options or refund the unshipped merchandise.

Shipping charges and destinations

The options and charges available at checkout apply to your destination and order. Adding items may change the charge. We do not promise free shipping unless a qualifying offer is explicitly shown for your order. If checkout does not offer a shipping option for an address, we cannot accept delivery to that address through the current checkout.

Where international delivery is available, customs processing may extend transit. Duties, import taxes or carrier collection fees not collected at checkout may be payable to the relevant authority or carrier. Any charges collected by our checkout are displayed before payment. Contact us before ordering if you need clarification about delivery to your destination.

Address accuracy and order changes

Check the recipient name, street number, apartment or unit, city, region and postal code before submitting the order. Contact hello@cloudycases.com immediately if something is wrong. We will try to correct the details before production or shipping makes that impossible. An address change is not confirmed until we tell you it has been accepted.

If an order cannot be delivered because the address supplied was incorrect or incomplete, we will explain the available options. Any additional production or shipping charge must be agreed before we collect it. This does not remove rights you have under applicable law.

Tracking and separate parcels

Tracking is emailed after dispatch when available. The carrier may need time to register its first scan. Check your spam folder and the email address entered at checkout if you cannot find a dispatch message. Items can arrive separately; each parcel may have its own tracking reference.

Delivery problems

If tracking is delayed or a parcel is missing, email your order number and a description of the issue. For a parcel marked delivered, it can help to check the address, safe delivery locations, household members and the carrier's delivery notice. Contact us even if those checks do not find it; we will investigate rather than requiring you to resolve a claim alone.

For damage, incorrect goods or a printing problem, keep the packaging where useful and follow our Returns & Refunds Policy. Do not send goods to the return address printed on the package without instructions from us. Carrier claims and production-partner procedures do not replace the remedies we owe you as the seller.

Contact

Email hello@cloudycases.com with your order number. Please do not include payment-card details, passwords or your phone's serial number.