Frequently Asked Questions

The exact one. This is not a “close enough” situation. Open Settings → General → About → Model Name on your iPhone, then choose that model on the product page. Pro, Pro Max, Plus, Mini and Air fit differently. The dropdown shows what is available.

Yes. Our MagSafe Compatible iPhone cases have an embedded magnet to help align compatible MagSafe accessories. Cute and practical, we know. Compatibility is not guaranteed with non-Apple chargers; these cases are not Apple-certified. Phone and charger sold separately.

Two layers are doing the work: a rigid polycarbonate shell and a cushioned black TPU lining for everyday scratches and minor bumps. Your phone’s a phone, not a stunt double. No case can prevent every kind of damage. We do not claim a tested drop-height rating.

U.S. standard shipping is $5, or free when your merchandise subtotal reaches $50 after discounts, before tax. Delivery estimates appear at checkout; order preparation happens before transit. We’ll email tracking when your order ships. International rates, where available, appear at checkout.

That is not the unboxing we had in mind. Email hello@cloudycases.com with your order number and clear photos, preferably within 30 days of delivery. We’ll investigate and arrange an appropriate replacement or refund for a confirmed defect or fulfillment error. Your legal rights still apply.

Glossy brings the shine; matte keeps it low-key. Choose from the finishes shown on that design’s product page. Availability varies by design and model. Bows, lace and other artwork details are printed flat, not attached decorations.

No. Bows, lace, flowers, chrome effects and other design details are printed artwork. Big personality, smooth surface. The finish listed on the product page describes the actual case.

Yes! Cloud Nine, Ribbon Reverie and Dotted Daydream have matching AirPods covers. Pick your exact AirPods generation in the dropdown. These are protective covers for your existing charging case; AirPods and the charging case are not included.

Add one Daydream Edit iPhone case and one eligible AirPods case to your cart. You’ll get 20% off one AirPods case automatically. One discounted accessory per order; the offer does not combine with other discounts. Matching is optional. Looking good is kind of the point.

Spotted a typo? Email hello@cloudycases.com immediately with your order number. We’ll check whether a change or cancellation is still possible. It is not guaranteed once production or dispatch begins, and an address change is only confirmed when we accept it. Your statutory rights remain unaffected.

We do not offer voluntary change-of-mind or wrong-model exchanges unless a statutory right applies. Please double-check your model before ordering. Standard catalog designs are not automatically treated as personalized for EEA or UK withdrawal rights. Read our full returns policy for the details.

A soft, damp cotton or microfiber cloth does the job. Wipe gently and skip the cleaning chemicals. Low-maintenance is a personality trait we support.

Email hello@cloudycases.com. Include your order number for order help. For a privacy request, use the subject “Privacy request.” Please keep passwords, card details and device serial numbers out of your message.

CloudyCases started in 2011. Our first shipment arrived on December 23, 2011. We took a break and reopened in 2026 with fresh iPhone case designs and the same love for accessories with personality. Meet the comeback on our About Us page.